Terms of Service

1. Who we are

These Terms of Service (the “Terms”) govern your access to and use of the HAiCapita platform and websites, including HAiCapita GRC, HAiPhish and HAiLms (together, the “Services”). The Services are provided by HAiCapita, an information-security and cybersecurity company established in the Arab Republic of Egypt (“HAiCapita”, “we”, “us”).

By creating an account, signing in, or otherwise using the Services, you agree to these Terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind that organisation.

2. Accounts and trials

You must provide accurate registration details and keep your credentials secure. You are responsible for activity under your account and for the conduct of users you invite. New workspaces start on a 14-day trial; when it ends, the workspace becomes read-only until a paid subscription or a valid licence is applied. Your data is preserved and remains exportable throughout.

3. Acceptable use

HAiPhish phishing simulations and security-awareness features are intended solely for authorised testing of your own organisation’s users, with the knowledge and approval of the appropriate authority. You agree not to use the Services to:

• target individuals or systems outside your organisation without explicit authorisation;
• defraud, harm or deceive any person for any purpose other than a sanctioned security exercise;
• break any applicable law, infringe third-party rights, or distribute malware;
• attempt to gain unauthorised access to, reverse engineer, or disrupt the Services or their infrastructure.

4. Your data and ownership

You retain all rights to the data you and your users put into the Services (“Customer Data”). You grant us a limited licence to host, process and transmit Customer Data only as needed to provide and support the Services. Where we process personal data on your behalf, we act as your processor under the Data Processing Addendum, and you are the controller. Our handling of personal data is described in our Privacy Policy.

5. Intellectual property

The Services, including their software, design, content libraries and trademarks, are owned by HAiCapita or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. Content you create within the Services (policies, campaigns, reports) remains yours; feedback you choose to share with us may be used to improve the Services without obligation.

6. Subscriptions and fees

Paid plans are billed in advance for the subscription term shown at purchase. Fees are non-refundable except where required by law. We may change pricing for future terms with reasonable notice. If a subscription lapses, the workspace enters a read-only grace period before access to write operations is suspended; your data stays available for export.

7. Disclaimers and liability

The Services are provided “as is” and “as available”. To the maximum extent permitted by Egyptian law, we disclaim implied warranties of merchantability and fitness for a particular purpose, and we do not warrant that the Services will be uninterrupted or error-free. To the extent permitted by law, our total aggregate liability arising out of the Services is limited to the fees you paid for the Services in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Termination

You may stop using the Services at any time and request deletion of your account. We may suspend or terminate access for a material breach of these Terms, unlawful use, or non-payment, after notice where practicable. On termination you may export your Customer Data for a reasonable period, after which it is deleted in line with our retention practices.

9. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to conflict-of-law rules. Disputes are subject to the competent courts of Egypt, unless a separate written agreement with you provides otherwise. If any provision is found unenforceable, the remainder stays in effect.

Questions about these Terms can be sent to [email protected].